Brian Hines
About Brian Hines
Brian Hines is a Client Service Specialist at Thomson Reuters, where he has worked since 2005. He holds a Bachelor of Arts in English from Arizona State University and has prior experience at Southwest Airlines as a Field Marketing Representative.
Work at Thomson Reuters
Brian Hines has been employed at Thomson Reuters since 2005, serving as a Client Service Specialist for 19 years. In this role, he engages in various responsibilities, including conducting training sessions for clients and new employees, both in-person and remotely. He collaborates on special projects that focus on circuit upgrades and environmental initiatives. Hines also analyzes proprietary data to generate client-specific usage reports, which include detailed billing narratives. His work involves close collaboration with Connectivity, Research and Development, and product managers to develop effective problem-solving solutions tailored to client needs.
Education and Expertise
Brian Hines studied at Arizona State University, where he earned a Bachelor of Arts degree in English. This educational background provides him with strong communication skills, which are essential in his current role as a Client Service Specialist. His expertise includes client training, data analysis, and project collaboration, making him a valuable asset in his field.
Background
Before joining Thomson Reuters, Brian Hines worked at Southwest Airlines as a Field Marketing Representative from 2002 to 2004. This role provided him with experience in marketing and client relations, contributing to his skill set in customer service and support. His transition to Thomson Reuters allowed him to further develop his career in client services.
Achievements
During his tenure at Thomson Reuters, Brian Hines has contributed to various special projects, particularly those involving circuit upgrades and environmental initiatives. He has played a significant role in conducting training sessions for clients and new employees, enhancing their understanding of services. His ability to analyze data for client-specific reports demonstrates his commitment to providing tailored solutions.