Brian Schneider
About Brian Schneider
Brian Schneider is the Customer Service & Support Training Manager at Thomson Reuters, where he focuses on aligning business objectives with human impact in decision-making. He has extensive experience in training and development, having previously worked at Associated Bank and Thomson Reuters in various roles.
Current Role at Thomson Reuters
Brian Schneider serves as the Customer Service & Support Training Manager at Thomson Reuters, a position he has held since 2018. Based in Eagan, MN, he focuses on aligning business objectives with the human impact of decision-making processes. His role involves managing training initiatives that enhance customer service and support, ensuring that employees are equipped with the necessary skills to meet organizational goals.
Previous Experience at Thomson Reuters
Prior to his current role, Brian Schneider worked at Thomson Reuters as a Customer Technical Training Consultant from 2016 to 2018. During his time in this position, he contributed to the development and delivery of training programs aimed at improving customer technical support. His experience in this role laid the groundwork for his subsequent managerial position.
Experience at Associated Bank
Brian Schneider spent nine years at Associated Bank, where he held various roles. He served as a Talent Development Facilitator from 2007 to 2016, focusing on implementing global training initiatives that addressed diverse learning styles. He also worked as an Assistant Manager from 2005 to 2007, where he gained foundational management experience.
Education and Academic Background
Brian Schneider earned a Bachelor's degree in History from the University of Wisconsin-La Crosse, where he studied from 1998 to 2004. His academic background has contributed to his analytical skills and understanding of human behavior, which he applies in his training and development roles.
Training Program Development
In his current role, Brian Schneider has developed a comprehensive training program that integrates self-discovery and motivation techniques. This program is designed to enhance employee engagement and foster a culture of continuous learning within the organization.