Bruna Pacheco Dos Santos
About Bruna Pacheco Dos Santos
Bruna Pacheco Dos Santos is an experienced Administrative Assistant at Thomson Reuters, focusing on customer service and process improvement. She has a background in various administrative roles and a strong interest in Customer Success and communication.
Work at Thomson Reuters
Bruna Pacheco Dos Santos has been employed at Thomson Reuters as an Assistente Administrativo Pleno since 2018. In this role, she engages in active and receptive customer service through various communication channels, including phone, WhatsApp, Telegram, and email. She participates in the development of strategies aimed at improving internal processes and enhancing customer problem-solving across different departments. Her responsibilities also include managing customer registrations and assigning leads to sales representatives.
Previous Experience at Samsung Electronics America
Bruna worked at Samsung Electronics America as an Operador de produção from 2014 to 2015 for one year in Campinas, São Paulo. This role provided her with foundational experience in a production environment, contributing to her overall professional development.
Background in Administrative Roles
Bruna has a diverse background in administrative roles. She worked at Microcamp Tecnologia as an Estágio administrativo - contas à receber from 2017 to 2018 for six months, where she gained experience in accounts receivable. Additionally, she completed an internship at Chassis Brakes International Group as an Estágio - compras indireto from 2016 to 2017 for eight months, further enhancing her administrative skills.
Education and Expertise
Bruna studied at Pontifícia Universidade Católica de Campinas, where she earned a Bacharelado em Administração from 2014 to 2019. She also attended Etec Hortolândia, achieving a tecnico em administração from 2011 to 2012. Her education has equipped her with knowledge in CRM and ERP systems, as well as analytical skills developed through studying Excel and Power BI.
Focus on Customer Success
Bruna has developed a strong interest in Customer Success and communication. She focuses on handling difficult negotiations and improving both oral and written communication skills. She actively seeks to create agile and less bureaucratic processes to enhance the customer experience and is involved in the issuance and sending of invoices and financial negotiations with clients.