Cagan Cerkez
About Cagan Cerkez
Cagan Cerkez is a Customer Support Technical Team Manager with extensive experience in technical support roles at Thomson Reuters and currently at Refinitiv. He holds a Bachelor's degree in Electrical Engineering from Michigan Technological University and a Master's degree in Design Engineering from UCL.
Work at Thomson Reuters
Cagan Cerkez has held multiple positions at Thomson Reuters, contributing to the company's technical support operations. He worked as a Technical Support Executive from 2010 to 2015, where he gained extensive experience in customer support. In 2015, he advanced to the role of Senior Technical Support Executive, serving for 7 months. After a brief hiatus, he returned to Thomson Reuters in 2016 as a Customer Support Technical Team Manager, a position he has held for 8 years. His tenure at Thomson Reuters has been marked by a focus on enhancing customer satisfaction and technical support efficiency.
Current Role at Refinitiv
Since 2018, Cagan Cerkez has been working at Refinitiv as a Customer Support Technical Team Manager. In this role, he oversees the technical support team, ensuring that customer inquiries are addressed effectively. His leadership in this position emphasizes the importance of responsive customer service and technical problem-solving. Cerkez's experience in managing support teams contributes to the overall success of Refinitiv's customer service initiatives.
Education and Expertise
Cagan Cerkez holds a Bachelor's degree in Electrical Engineering from Michigan Technological University, where he studied from 2002 to 2006. He furthered his education at University College London (UCL), earning a Master's degree in Design Engineering in 2008. His educational background provides a strong foundation in technical concepts and problem-solving, which he applies in his professional roles in customer support and technical management.
Background
Cagan Cerkez has a diverse professional background in technical support and customer service. He began his career at Thomson Reuters, where he developed his skills over several years in various technical roles. After his initial experience, he transitioned to Refinitiv, where he continues to apply his expertise in a managerial capacity. His career reflects a commitment to improving customer experiences through effective technical support.