Carole Hefferan
About Carole Hefferan
Carole Hefferan is a Senior Customer Administration Specialist at Thomson Reuters, where she has worked since 2011. She coordinates customer administration for large global banks in the EMEA region and promotes services that enhance client relationships.
Work at Thomson Reuters
Carole Hefferan has been employed at Thomson Reuters since 2011, serving in various roles for a total of 13 years. She currently holds the position of Senior Customer Administration Specialist for Global Strategic Accounts, a role she has occupied since 2014. In this capacity, she coordinates customer administration for large global banks across the EMEA region. Her responsibilities include managing customer requests related to product and data inquiries, invoice queries, and specialist data exchanges. Additionally, she acts as a client-facing single point of contact to resolve administrative issues.
Education and Expertise
Carole Hefferan studied at Hackney Free and Parochial. Her educational background supports her expertise in customer administration and order management within the financial services sector. Over her tenure at Thomson Reuters, she has developed skills in coordinating complex customer administration tasks and liaising with various internal stakeholders, including Account Management, Sales, and Technical Account Managers.
Customer Relationship Management
In her role at Thomson Reuters, Carole Hefferan promotes new services that enable clients to self-serve, which enhances client relationships. She focuses on improving the customer experience by streamlining processes and ensuring that clients have access to the necessary resources and support. Her efforts contribute to building strong relationships with large global banks in the EMEA region.
Stakeholder Liaison
Carole Hefferan liaises with key internal stakeholders, including Account Management, Sales, and Technical Account Managers. This collaboration is essential for addressing customer needs and ensuring that administrative processes run smoothly. Her role as a liaison helps facilitate communication between clients and internal teams, enhancing overall service delivery.