Carolina Camilo
About Carolina Camilo
Carolina Camilo is an Analista de Suporte currently employed at Thomson Reuters in Campinas, São Paulo, Brazil. She has a background in technology and customer support, having previously worked at IATec, Gran Coffee, and Cellere, and holds degrees in Informática and Sistemas de Informação from Centro Universitário Adventista de São Paulo.
Current Role at Thomson Reuters
Carolina Camilo currently serves as an Analista de Suporte at Thomson Reuters, a globally recognized company. She has held this position since 2022, working in Campinas, São Paulo, Brasil. In her role, she focuses on providing technical support and ensuring customer satisfaction through effective problem-solving and communication.
Previous Experience at Gran Coffee
Prior to her current role, Carolina worked at Gran Coffee as an Analista de Suporte for five months in 2021. During her time there, she developed her skills in customer support and technology integration, contributing to the operational efficiency of the company.
Experience at IATec - Instituto Adventista de Tecnologia
Carolina began her career at IATec - Instituto Adventista de Tecnologia, where she worked as an Analista de Suporte from 2019 to 2020 for one year in Hortolândia, São Paulo, Brasil. This role provided her with foundational experience in technical support within an educational environment.
Educational Background in Information Technology
Carolina studied at Centro Universitário Adventista de São Paulo, where she achieved a Técnico em Informática from 2014 to 2015. She furthered her education in the field of Information Technology, completing her degree in Sistemas de Informação from 2016 to 2020. This educational background laid the groundwork for her career in technology and support.
Professional Development and Skills
Throughout her career, Carolina has enhanced her analytical skills, time management, attention to detail, teamwork, communication, and report writing. Her transition from the educational sector to the commercial sector has contributed to her business maturity and the development of key competencies in technology integration and customer support needs assessment.