Caroline Gold
About Caroline Gold
Caroline Gold is a Senior Project Manager at Thomson Reuters, where she has worked for 21 years, focusing on implementing Litigation Solutions software for law firms and government entities. She previously served as a Senior Corporate Trainer at ExpertEase from 2000 to 2003.
Work at Thomson Reuters
Caroline Gold has been employed at Thomson Reuters as a Senior Project Manager since 2003. In this role, she works directly with law firms and government entities to implement Litigation Solutions software products. Her responsibilities include managing client relationships to ensure successful project implementations and client satisfaction. She maintains continual communication with clients and the project team, providing updates through status meetings and reports. Gold coordinates with various Thomson Reuters resources, specialists, and subject matter experts to facilitate product installation, technical support, training sessions, sales, and account management.
Previous Experience at ExpertEase
Before joining Thomson Reuters, Caroline Gold worked at ExpertEase as a Senior Corporate Trainer from 2000 to 2003. During her three years in this position, she focused on delivering training programs and enhancing the skills of corporate clients. This experience contributed to her expertise in client communication and project management, which she applies in her current role.
Client Relationship Management
In her current position at Thomson Reuters, Caroline Gold emphasizes client relationship management. She proactively manages projects to ensure that clients are satisfied with the implementation of Litigation Solutions software products. Her approach involves regular communication with clients to keep them informed about project status and address any concerns that may arise during the implementation process.
Project Coordination and Team Collaboration
Caroline Gold coordinates with various teams and specialists within Thomson Reuters to support project execution. She collaborates with technical support teams, training personnel, and sales representatives to ensure a seamless implementation of software products. This collaboration is essential for providing comprehensive support to clients and meeting their specific needs throughout the project lifecycle.