Catherine Siah
About Catherine Siah
Catherine Siah is a Client Specialist at Refinitiv, where she has worked since 1995. Based in Malaysia, she focuses on customer engagement and retention strategies across all products and services offered by the company.
Work at Thomson Reuters
Catherine Siah has held the position of Client Specialist at Thomson Reuters since 1995. With 29 years of experience in this role, she engages with customers across all products and services offered by Refinitiv, a division of Thomson Reuters. Her extensive tenure has allowed her to develop a deep understanding of client needs and the solutions available to meet those needs.
Current Role at Refinitiv
In her current role as Customer Success Manager at Refinitiv, Catherine Siah focuses on driving customer satisfaction and retention. She has been instrumental in the creation and execution of retention strategies, ensuring that clients effectively adopt and integrate the solutions provided by Refinitiv. Her efforts contribute to the overall success of the customer experience.
Education and Expertise
Catherine Siah studied Computer Science at Tunku Abdul Rahman University College. This educational background has equipped her with the technical knowledge necessary to understand and support the complex solutions offered by Refinitiv. Her expertise in computer science complements her role in customer engagement and solution implementation.
Customer Engagement Strategies
Catherine Siah identifies opportunities for cross-selling and up-selling within her customer base. She collaborates closely with the Sales and Account Management team to pass on these opportunities, enhancing the overall value delivered to clients. Her focus on customer engagement strategies plays a significant role in driving business growth and customer loyalty.