Cathy Underwood
About Cathy Underwood
Cathy Underwood is a Client Services Manager with extensive experience in customer success and service management, currently working at Thomson Reuters since 2016 and at Condeco since 2018, both in Canary Wharf. She has a background in managing client escalations and conducting service reviews, with previous roles at NOMURA INTERNATIONAL PLC and Olswang.
Work at Thomson Reuters
Cathy Underwood has served as a Client Services Manager at Thomson Reuters since 2016. In this role, she is responsible for managing client escalations and ensuring their resolution. Underwood conducts both client and business reviews, which are essential for maintaining strong client relationships. She also conducts service reviews and collaborates with the global support team to enhance service management. Her position involves direct engagement with clients to improve product utilization and overall service quality.
Current Role at Condeco
Since 2018, Cathy Underwood has worked as a Customer Success Manager at Condeco, located in Canary Wharf. In this capacity, she focuses on enhancing client satisfaction and product usage. Underwood's role includes conducting service reviews and supporting clients to ensure they derive maximum value from the services offered. Her experience in client management contributes to her effectiveness in addressing client needs and improving service delivery.
Previous Experience at NOMURA INTERNATIONAL PLC
Before her current roles, Cathy Underwood worked at NOMURA INTERNATIONAL PLC as a Front of House Manager and FM Assistant from 2009 to 2016. During her seven years at the company, she managed front-of-house operations, which involved overseeing client interactions and ensuring a professional environment. This role helped her develop skills in client management and service delivery.
Career Background at Olswang
Cathy Underwood's career includes eight years as a Reception Manager at Olswang from 1995 to 2003. In this position, she was responsible for managing reception operations and client interactions. This early experience laid the foundation for her subsequent roles in client services and management.
Education and Training
Cathy Underwood studied at Bonus Pastor RC in Bromley, Kent. Her educational background has contributed to her professional development and her ability to manage client relationships effectively in her various roles.