Celeste Olson
About Celeste Olson
Celeste Olson serves as the Lead Business Systems Analyst at Thomson Reuters, where she focuses on connecting users with IT to foster business growth. With a background in Communication and Media Studies from Augsburg College, she has over 17 years of experience in various roles within the company.
Work at Thomson Reuters
Celeste Olson has been employed at Thomson Reuters since 2004, holding various positions over the years. She currently serves as the Lead Business Systems Analyst, a role she has occupied since 2015, working remotely. Prior to this, she worked as a Systems Analyst from 2011 to 2015 and as a CRM Support Lead from 2004 to 2011. In her current position, she operates within the Sales & Marketing value stream of the Commercial Engineering organization, focusing on enhancing user engagement and business growth.
Education and Expertise
Celeste Olson earned a Bachelor of Arts degree in Communication and Media Studies from Augsburg College. Her educational background supports her professional expertise in bridging the gap between users and IT. She possesses strong analytical skills, particularly in identifying root causes of issues and implementing solutions to prevent future occurrences. Olson aims to expand her knowledge of Salesforce.com and Force.com through hands-on experience and collaboration with peers.
Background
Celeste Olson has extensive experience in the technology sector, particularly in roles that support business systems and customer relationship management. Her career at Thomson Reuters spans nearly two decades, during which she has developed a deep understanding of user needs and IT capabilities. Olson's work history includes a significant tenure as a CRM Support Lead, where she honed her skills in user support and system analysis.
Achievements
Throughout her career at Thomson Reuters, Celeste Olson has demonstrated a commitment to enhancing user engagement and driving business growth. Her ability to identify issues and implement effective solutions has contributed to the efficiency of the systems she manages. Olson's focus on leveraging Salesforce.com for creative problem-solving reflects her innovative approach to business systems analysis.