Chandra Mohan
About Chandra Mohan
Chandra Mohan serves as a Senior Content Quality Analyst at Thomson Reuters, where he has worked since 2008. He specializes in conducting root cause analysis and collaborates with cross-functional teams to enhance content quality.
Work at Thomson Reuters
Chandra Mohan has been employed at Thomson Reuters since 2008, currently holding the position of Senior Content Quality Analyst. In this role, he conducts Root Cause Analysis to identify solutions to problem areas and collaborates with cross-functional teams. His responsibilities include publishing weekly Escalation and Biweekly Factset Reports, which involve analyzing and escalating issues to global heads. He also reviews queries resolved by analysts to ensure the quality of responses meets established standards.
Previous Roles at Thomson Reuters
Prior to his current role, Chandra Mohan served as a Senior Research Analyst at Thomson Reuters from 2007 to 2008 for nine months. He also held the position of Research Analyst from 2004 to 2007 for three years. These roles contributed to his extensive experience within the company and provided a foundation for his current responsibilities in content quality analysis.
Education and Expertise
Chandra Mohan completed his education at New Govt High School in Kolar. He achieved a Bachelor's degree between 1996 and 1999. His educational background supports his analytical skills and expertise in content quality management within a corporate environment.
Training and Development
In addition to his analytical responsibilities, Chandra Mohan provides training to new users on the registration process and the usage of the Response CRM application. This aspect of his role emphasizes his commitment to knowledge sharing and the development of team capabilities.
Quality Assurance Responsibilities
Chandra Mohan is responsible for publishing the weekly Scorecard for the Content Customer Support Team and Operations Teams. This task involves monitoring performance metrics and ensuring that quality standards are maintained across various content sets.