Charles Cliffe
About Charles Cliffe
Charles Cliffe serves as the Head of Service Transformation at Thomson Reuters, where he has led numerous significant projects, including a $12 million platform for real-time news delivery. He holds an MBA from the University of Nottingham and a BSc in Physics with Computer Science from Brunel University.
Work at Thomson Reuters
Charles Cliffe has served as the Head of Service Transformation at Thomson Reuters since 2000. In this role, he has modernized the company's news technology by delivering over 100 business-critical software projects. His initiatives include a $12 million strategic platform designed for real-time news collection and delivery. Cliffe has played a significant role in consolidating business administration functions from 24 Asian countries into a single center in Sydney, which has improved customer experience and service consistency.
Education and Expertise
Charles Cliffe holds a Master of Business Administration (MBA) from the University of Nottingham, specifically from the Nottingham University Business School. He also earned a Bachelor of Science with Honors (BSc Hons) in Physics with Computer Science from Brunel University. His educational background supports his expertise in service transformation and technology modernization within the news industry.
Achievements
Cliffe has achieved significant cost reductions of $18 million from a $435 million budget while enhancing stakeholder satisfaction through improved demand management and financial transparency. He has also led a strategic transformation of product software development at Thomson Reuters, resulting in $97 million in savings while maintaining service levels for over 100 revenue-generating products. Additionally, he co-negotiated a $100 million settlement that enabled a new Reuters product line by removing restrictive network contracts.
Compliance and Regulatory Initiatives
In his role at Thomson Reuters, Charles Cliffe ensured the company's compliance with the California Consumer Privacy Act, which is the US equivalent of the General Data Protection Regulation (GDPR). This initiative reflects his commitment to maintaining regulatory standards and protecting consumer privacy in the rapidly evolving digital landscape.