Che Taylor
About Che Taylor
Che Taylor is a Senior Product Manager at Thomson Reuters, recognized for leading successful customer experiments that significantly improved customer satisfaction and operational efficiency. He has a strong background in finance and economics, with experience in various roles across multiple organizations, including Barclays Africa and Sanlam Investments.
Work at Thomson Reuters
Che Taylor has been serving as a Senior Product Manager at Thomson Reuters since 2021 in Toronto, Ontario, Canada. In this role, he successfully led an experiment with 60 customers over two months, achieving a 70% increase in time to value, a 15% boost in customer satisfaction, and a 30% rise in call deflection. Prior to this position, he worked as a Senior Business Analyst at Thomson Reuters from 2018 to 2019 and as a Capability Manager from 2020 to 2021. His experience at Thomson Reuters highlights his ability to balance customer needs with business objectives.
Education and Expertise
Che Taylor studied at the University of Cape Town, where he earned a Bachelor of Commerce in Finance and Economics from 2011 to 2014. He furthered his education by obtaining an Honors degree in Finance in 2015. His academic background provides a strong foundation for his career in product management and analysis, equipping him with the necessary skills to make data-driven decisions.
Background
Before joining Thomson Reuters, Che Taylor gained experience in various roles. He participated in the Barclays Rising Eagles Graduate Programme in 2016 for nine months in Johannesburg, South Africa. He also completed an internship at Sanlam Investments in 2015 for one month and worked as a tutor at the University of Cape Town for ten months in the same year. These positions contributed to his understanding of customer needs and business operations.
Achievements
Che Taylor is recognized for his customer-centric approach and data-driven decision-making. He has demonstrated his capability by delivering a minimum viable product in just three sprints after leading discovery to validate the problem space. His leadership in customer experiments has resulted in significant improvements in customer satisfaction and operational efficiency.
Interests and Hobbies
Che Taylor has a passion for triathlons and ironman competitions. He often travels globally to participate in these events, showcasing his commitment to fitness and endurance sports. This interest reflects his dedication and competitive spirit, which he applies in both his professional and personal life.