Christine Cossette, MBA
About Christine Cossette, MBA
Christine Cossette, MBA, serves as the Director of Business Systems at Thomson Reuters, where she has worked since 2021. With extensive experience in financial analysis and strategy, she has held various leadership roles in organizations such as Ameriprise Financial Services and Blue Cross and Blue Shield of Minnesota.
Work at Thomson Reuters
Christine Cossette has served as the Director of Business Systems at Thomson Reuters since 2021. In this role, she focuses on aligning business processes and technology across the Customer to Cash (C2C) and Change Program. Her responsibilities include ensuring business process efficiency and enhancing customer experience, particularly in areas related to billing and payments. She also champions the TR Change program aimed at improving operational efficiency.
Previous Experience in Financial Analysis and Strategy
Before joining Thomson Reuters, Christine Cossette held various positions in financial analysis and strategy. She worked at ATK as a Senior Financial Analyst in Corporate Strategy and Financial Planning & Analysis from 2012 to 2014. Additionally, she served at Ameriprise Financial Services, Inc. in multiple roles, including Director of Service Experience Strategy & Analytics and Senior Manager of Finance. Her experience also includes positions at Blue Cross and Blue Shield of Minnesota, where she contributed as a Senior Business Consultant and Financial Analyst.
Education and Expertise
Christine Cossette earned her Master of Business Administration from the University of Saint Thomas, where she studied Finance and Strategic Management from 2010 to 2015. She also holds a Bachelor's Degree in Business Finance from the University of Wisconsin-Eau Claire, completed between 2000 and 2004. Her educational background supports her expertise in business systems and financial analysis.
Agile Methodologies and Project Management
In her current role and previous positions, Christine Cossette has served as an Agile coach, promoting the adoption of Agile methodologies within her organization. She has developed project frameworks and best practices to maximize business benefits across various portfolios. Her responsibilities include end-to-end testing across capabilities prior to Minimum Viable Product (MVP) releases, ensuring integration and deployment readiness.
Governance and Documentation Initiatives
Christine Cossette established a governance and review model for customer-facing documentation to ensure consistency and efficiency within her teams. This initiative reflects her commitment to improving operational processes and enhancing the overall customer experience through well-structured documentation practices.