Claudia K.
About Claudia K.
Claudia K. is a Client Specialist with over 13 years of experience at Thomson Reuters and 6 years at Refinitiv, where she supports customer success for over 40,000 institutions globally. She has a strong background in client training and has played a key role in the transition from Thomson Reuters to Refinitiv.
Work at Thomson Reuters
Claudia K. has a significant history with Thomson Reuters, where she worked in various roles. She served as a Client Training professional from 2005 to 2010, accumulating five years of experience in training clients on the company's products and services. Following this role, she transitioned to a Technical Account Manager (TAM) position for a six-month period in 2010 to 2011. After this brief tenure, she returned to Thomson Reuters as a Client Specialist in 2011, where she has continued to work for over 13 years.
Current Role at Refinitiv
Since 2018, Claudia K. has been employed as a Customer Success Specialist at Refinitiv, based in Vienna. In this role, she has contributed to supporting over 40,000 institutions worldwide, enhancing the financial community's capabilities. Her responsibilities include driving customer innovation and performance through a deep understanding of Refinitiv's open platform and advanced technology.
Transition from Thomson Reuters to Refinitiv
Claudia K. played a key role in the transition from Thomson Reuters to Refinitiv. She contributed to the integration of services and the development of customer success strategies during this significant organizational change. Her experience in both companies has provided her with valuable insights into the needs and expectations of clients in the financial data sector.
Education and Expertise
Claudia K. possesses extensive experience in customer success and client training within the financial data and infrastructure sector. Her background includes a strong focus on enhancing client engagement and ensuring successful adoption of technology solutions. This expertise is complemented by her comprehensive understanding of the financial services landscape.