Cody Nees
About Cody Nees
Cody Nees serves as the Senior Manager of Credit Management Global Process and Operations at Thomson Reuters, where he has worked for 16 years. He previously held the position of Director of Billing Capability at Refinitiv and has extensive experience in managing billing processes and customer relations.
Work at Thomson Reuters
Cody Nees has held the position of Senior Manager Credit Management Global Process and Operations at Thomson Reuters since 2008. In this role, he oversees various aspects of credit management and global operations. His responsibilities include managing global projects aimed at enhancing customer experience related to billing and invoicing. Nees ensures that all billing updates are delivered on time, within budget, and meet specific performance metrics.
Current Role at Refinitiv
Since 2018, Cody Nees has served as the Director of Billing Capability at Refinitiv in the Greater St. Louis Area. In this capacity, he is responsible for the design and implementation of customer self-service initiatives in the billing process. Nees focuses on improving the efficiency and effectiveness of billing operations, ensuring that customer needs are met through innovative solutions.
Previous Experience at CACi
Cody Nees worked at CACi as a Client Relations Manager from 2004 to 2008. During his four years in this role, he was involved in managing client relationships and ensuring customer satisfaction. This experience contributed to his expertise in customer service and operational management.
Education and Expertise
Cody Nees studied at Webster University, where he earned a Bachelor's degree in Political Science from 2003 to 2004. He furthered his education at Fontbonne University, obtaining a Master of Business Administration (MBA) from 2009 to 2010. His educational background supports his roles in management and operations, providing him with a strong foundation in business principles.
Project Management and Integration Skills
In his current roles, Cody Nees manages global projects focused on improving customer experiences related to billing and invoicing. He oversees the integration of third-party billing solutions to enhance the company's billing platform. His work emphasizes the importance of delivering timely and efficient billing updates while maintaining performance standards.