Daiana Lopes
About Daiana Lopes
Daiana Lopes is the Coordenadora de Suporte Interno at Thomson Reuters, where she has worked since 2018. She specializes in storytelling and business analysis, focusing on enhancing communication between technical and non-technical stakeholders.
Work at Thomson Reuters
Daiana Lopes has been employed at Thomson Reuters since 2015, initially serving as Técnico de Suporte software and transitioning to the role of Coordenadora de Suporte Interno in 2018. In her current position, she has focused on developing and managing customer experience strategies that emphasize the Voice of Customer (VoC), Customer Experience (CX), and User Experience (UX). Her work aims to enhance communication between technical and non-technical stakeholders, ensuring a seamless support experience for clients in Porto Alegre e Região, Brasil.
Education and Expertise
Daiana Lopes has a diverse educational background. She studied at FRST - Falconi, where she completed a course in Liderança e Gestão in 2021. She also holds a Técnico em Contabilidade from Escola Técnica Universitário, which she achieved from 2008 to 2009. Additionally, she earned a degree in Processos Gerenciais from Universidade Luterana do Brasil, studying from 2013 to 2016, and completed a Pós Graduação em Gestão Estratégica de Pessoas in 2017. Her expertise includes storytelling and business analysis, particularly in system requirements.
Background
Before joining Thomson Reuters, Daiana Lopes worked at Digifull Informática Ltda as Consultora de software ERP from 2013 to 2014. In this role, she provided consultancy services for Personal Department, Fiscal, and Accounting systems to clients and authorized resellers. Her experience in the software industry has contributed to her current role, where she implements solutions such as e-Social for payroll software, ensuring compliance with legal requirements.
Achievements
In her role at Thomson Reuters, Daiana Lopes has led the development of Personal Development Plans (PDI) and SMART goals for team members. This initiative fosters professional growth and development within her team, demonstrating her commitment to enhancing employee performance and satisfaction. Additionally, her focus on customer experience strategies has improved communication and understanding among stakeholders.