Dana Schwab
About Dana Schwab
Dana Schwab is a Customer Service Supervisor at Thomson Reuters, where she has worked since 2018. She has extensive experience in customer service roles and is currently pursuing a degree in International Trade at Universidad Nacional de Quilmes.
Work at Thomson Reuters
Dana Schwab has held multiple roles at Thomson Reuters since 2013. Initially, she served as Customer Service Support for the Mid Market segment from 2013 to 2015. Following this, she worked as Customer Service Support for Grandes Cuentas from 2015 to 2017. In 2017, she transitioned to a role focused on training and quality evaluation for six months. Since 2018, she has been working as a Customer Service Supervisor, where she has implemented internal process definitions and controls to enhance team performance and customer satisfaction.
Previous Experience
Before her tenure at Thomson Reuters, Dana Schwab worked at Cervecería y Maltería Quilmes in various capacities. She was an Operadora Telefónica from 2008 to 2011 and later served as Asistente Administrativa from 2011 to 2012. Additionally, she worked at CYA Argentina as Asesor de Clientes Jr from 2007 to 2008. These roles contributed to her expertise in customer service and administrative functions.
Education and Expertise
Dana Schwab has pursued her education at Universidad Nacional de Quilmes, focusing on Comercio Internacional since 2005. She is expected to achieve her Licenciatura en Comercio Internacional in 2024. Prior to this, she studied Economía y Gestión de Organizaciones at Escuela de Educación Técnica N°5 'Reino de España', where she completed her Educación Secundaria Obligatoria from 2002 to 2004. Her academic background supports her professional roles in customer service and business processes.
Skills in Performance Management
Throughout her career, Dana Schwab has developed and managed performance dashboards and reports to aid decision-making processes. Her focus on continuous improvement of company processes and customer service channels has been a significant aspect of her roles, particularly in her current position as Customer Service Supervisor at Thomson Reuters.