Dany Chaves Cerdas
About Dany Chaves Cerdas
Dany Chaves Cerdas is an Editorial Helpdesk Analyst at Thomson Reuters in Costa Rica, with a background in customer service and education. He has worked in various roles, including as an English teacher and a bilingual customer service representative, while holding multiple degrees in English language and education.
Work at Thomson Reuters
Dany Chaves Cerdas has been employed at Thomson Reuters as an Editorial Helpdesk Analyst since 2023. In this role, he engages in proactive service activities that focus on news media trends and updates. He ensures that journalists, producers, and news editors are informed about breaking news and coverage. Dany is responsible for managing high-severity incident swarming and communication related to critical topics and cases, working closely with resolution teams to address significant issues that impact customer satisfaction.
Previous Experience at Equifax Costa Rica
Before joining Thomson Reuters, Dany worked at Equifax Costa Rica as a Bilingual Customer Service Representative in 2019. His tenure lasted for six months in Heredia, where he provided customer support and assistance in both English and Spanish, contributing to the company's service delivery.
Teaching Experience
Dany has a background in education, having worked as an English Teacher at Colegio Universitario de Limón for three months in 2022. He also served as an English Language Teacher at Universidad Florencio del Castillo - UCA from 2021 to 2022. Currently, he holds a position as an English Professor at Universidad Florencio del Castillo - UCA, where he has been teaching since 2019 in Siquirres, Limón, Costa Rica.
Educational Background
Dany Chaves Cerdas completed his Bachelor's degree in Lengua y literatura inglesa at Universidad de Costa Rica from 2013 to 2019. He furthered his education at Universidad San Marcos, earning a Licenciatura in Formación y desarrollo profesional de profesorado, materias específicas from 2020 to 2022. Additionally, he obtained a Bachelor's degree in Educación primaria from Universidad Florencio del Castillo - UCA, studying from 2019 to 2021.
Experience at Amazon
Dany worked at Amazon as a Sr. Admin in Screening Services from 2022 to 2023. His role was remote, and he contributed to the administrative functions of the screening services team for a period of six months.