Dave Griffin
About Dave Griffin
Dave Griffin serves as the Director of Business Operations and Planning at Thomson Reuters, where he focuses on strategy and capacity planning. He has over a decade of experience in various roles within the company, including overseeing the recruiting process for the Customer Success organization.
Current Role at Thomson Reuters
Dave Griffin serves as the Director of Business Operations and Planning at Thomson Reuters, a position he has held since 2019. In this role, he is responsible for strategy and capacity planning, ensuring that the organization meets its operational goals. He also oversees the recruiting process for the Customer Success organization, focusing on building a strong team to enhance customer engagement and satisfaction. His leadership emphasizes the importance of aligning operational strategies with business objectives.
Previous Experience at Thomson Reuters
Before his current role, Dave Griffin held several positions at Thomson Reuters. He worked as the Manager Support Operations from 2007 to 2016, where he managed support teams and processes. He then served as User Services Manager from 2016 to 2018, followed by a role as Customer Operations Lead from 2018 to 2019. Additionally, he was a Sr. Manager in User Services Operations for a brief period in 2018. His diverse experience within the company has contributed to his comprehensive understanding of operations and customer service.
Education and Expertise
Dave Griffin studied at Central Michigan University, where he earned a degree in Accounting from 1992 to 1996. His educational background provides a strong foundation for his roles in business operations and financial planning. His expertise includes strategy development, capacity planning, and budget management, which he applies in his current position to support organizational growth and efficiency.
Leadership and Development
In addition to his operational responsibilities, Dave Griffin is committed to coaching and developing future leaders within Thomson Reuters. He focuses on mentoring employees and fostering their professional growth. This commitment to leadership development is integral to building a robust organizational culture and ensuring the long-term success of the team.
Collaboration with Finance Team
Dave Griffin partners with the Finance team to manage and plan the annual budgets for the organization. This collaboration ensures that financial resources are allocated effectively to support operational goals and strategic initiatives. His involvement in budget management reflects his understanding of the financial aspects of business operations.