David Butler
About David Butler
David Butler serves as the Manager of ONESOURCE Support at Thomson Reuters, where he oversees daily operations for various ONESOURCE products. He has held this position since 2009 and is involved in recruiting efforts for entry-level positions in customer support.
Work at Thomson Reuters
David Butler has been employed at Thomson Reuters since 2009, serving as the Manager of ONESOURCE Support. In this role, he oversees daily support operations for various ONESOURCE products, including Income Tax, Firm Edition, International, and State Apportionment. His responsibilities include ensuring efficient support services and enhancing customer satisfaction through effective management of support teams.
Education and Expertise
David Butler earned a Bachelor of Science degree in Accounting from the University of North Texas, completing his studies from 2004 to 2008. His educational background provides him with a strong foundation in accounting principles, which is essential for his role in managing support operations for ONESOURCE products.
Background
David Butler has accumulated over 15 years of experience in the field, primarily focused on product support within the financial services sector. His role at Thomson Reuters involves not only managing support operations but also leading recruiting efforts for the Product Support Associate program, aimed at entry-level hiring in Customer Success.
Achievements
In his capacity as Manager of ONESOURCE Support, David Butler has successfully led initiatives to improve support operations and customer engagement. His leadership in recruiting for the Product Support Associate program highlights his commitment to building a skilled workforce in the Dallas area, contributing to the overall success of the customer support team at Thomson Reuters.