David Johnson
About David Johnson
David Johnson serves as Supervisor of ONESOURCE Support at Thomson Reuters, where he has worked since 2015. He has a background in client training and support, having previously trained Deloitte India staff and led innovation workshops.
Current Role at Thomson Reuters
David Johnson serves as Supervisor of ONESOURCE Support at Thomson Reuters, a position he has held since 2015. He operates from Carrollton, TX, where he oversees support operations. His role involves managing a team that provides assistance to clients using ONESOURCE products. Johnson has focused on enhancing client experiences and operational efficiency within the support framework.
Previous Experience at Thomson Reuters
Prior to his current role, David Johnson worked as a Product Support Representative II at Thomson Reuters from 2012 to 2015. During this time, he developed skills in client support and product knowledge. His experience laid the groundwork for his current supervisory position, allowing him to implement effective support strategies.
Education and Expertise
David Johnson earned a Bachelor of Business Administration (B.B.A.) from the University of Texas at Dallas - Naveen Jindal School of Management, studying from 2009 to 2012. He also attended Stephen F. Austin State University for one year in 2008-2009. His educational background provides a foundation for his expertise in business operations and client support.
Training and Development Initiatives
Johnson has played a significant role in training and development initiatives. He performed client training for Deloitte India, focusing on self-help options for a large team of 2000 tax preparers. Additionally, he traveled to Hyderabad, India, twice to train the global support team, fostering international collaboration. He also organized the 2016 Hackfest innovation workshop, which engaged 250 employees across various departments.
Process Improvements and Innovations
David Johnson has contributed to process improvements within his organization. He restructured support into a single-tiered operation to enhance collaboration with development teams, which reduced client contact resolution time. He also implemented a new CRM tool for the Tax and Accounting department, improving efficiency for over 100 employees and addressing training gaps during tax season.