David Kaminski
About David Kaminski
David Kaminski serves as the Director of Service Enablement at Thomson Reuters, where he leads a global team of over 35 customer support staff. He has a strong background in technical support and customer service, having previously held roles as Global Technical Lead and Senior Support Engineer at the company.
Current Role as Director Of Service Enablement
David Kaminski serves as the Director of Service Enablement at Thomson Reuters, a position he has held since 2021. In this role, he leads a global team of over 35 customer support and service staff. His responsibilities include engaging with both B2C and B2B customers, which encompasses visitors to reuters.com as well as global news and multimedia entities. Kaminski's leadership focuses on enhancing customer service and support, contributing to the overall customer experience.
Previous Experience at Thomson Reuters
Prior to his current role, David Kaminski worked at Thomson Reuters for nine years as the Global Technical Lead - Americas from 2012 to 2021. During this time, he implemented the business technology stack and established the Reuters customer service helpdesk. He also served as a Senior Support Engineer from 2007 to 2012, where he contributed to achieving over 90% customer retention rates through exceptional service.
Educational Background
David Kaminski completed his high school education at Oxford High School from 1995 to 1999. He then pursued studies in Computer Science at Oakland Community College for one year from 1999 to 2000. Additionally, he attended St. Louis Community College, where he earned a Certificate in Network Administration in 2005 after studying Computer Systems Networking and Telecommunications.
Leadership in Business Technology
In his capacity at Thomson Reuters, David Kaminski leads the steering committee for the business technology stack that supports the operational business. His leadership role involves strategic oversight and direction to ensure that the technology infrastructure aligns with the company's service objectives and enhances customer engagement.