David Swartzlander
About David Swartzlander
David Swartzlander serves as the Manager of Product Excellence at Thomson Reuters, where he has worked since 2020. He has extensive experience in customer support and product management, having held various roles at Thomson Reuters and other companies over the past two decades.
Work at Thomson Reuters
David Swartzlander has held multiple roles at Thomson Reuters, contributing to various aspects of customer support and product excellence. He began his tenure as a Customer Support Representative from 2012 to 2013. He then progressed to the role of Tech Support Specialist from 2013 to 2015, followed by Senior Tech Support Specialist - Accounting and Practice from 2015 to 2016. From 2016 to 2018, he served as Support Product Lead - Accounting and Practice. He continued to advance within the organization as Customer Success - Product Team Lead from 2018 to 2020. Since 2020, he has been working as Manager, Product Excellence, focusing on enhancing product success and continuous improvement.
Education and Expertise
David Swartzlander studied at Jackson Community College from 1999 to 2002, where he achieved a focus in Education and Business. He later attended Washtenaw Community College from 2017 to 2018, earning a degree in Accounting and Information Systems. His educational background supports his expertise in product management and customer support, enabling him to implement effective strategies within his roles.
Background
Before joining Thomson Reuters, David Swartzlander worked at OfficeMax as Operations/Sales Manager from 1999 to 2007. He also gained experience as a Customer Support Specialist at Dynatek from 2007 to 2009. His diverse background in operations and customer support has contributed to his ability to lead teams and drive transformation initiatives in his current role.
Achievements
In his role at Thomson Reuters, David Swartzlander successfully led transformation initiatives aimed at reimagining information routing from Product/Sales to Front Line staff. He focused on implementing new processes and ways of thinking to enhance success and drive continuous improvement within the organization. His passion for developing people and fostering growth has been a significant aspect of his leadership approach.