David Ward
About David Ward
David Ward is a Senior Support Engineer with extensive experience in technical support roles across various companies, including Refinitiv and Thomson Reuters. He specializes in providing support for market data systems and has a background in engineering and technical operations.
Work at Thomson Reuters
David Ward has served as a Senior Support Engineer at Thomson Reuters since 2001, accumulating over 23 years of experience in this role. His responsibilities include providing technical support and ensuring the functionality of various systems. His long tenure reflects his commitment to the organization and his expertise in the field.
Current Role at Refinitiv
Since 2018, David Ward has worked as a Lead Technical Specialist at Refinitiv in London, United Kingdom. In this position, he is part of the Infrastructure team within the Technical Support Group. He offers technical support to first-line help desks, Professional Service Groups, external partners, and clients, focusing on all Refinitiv Market Data System components.
Previous Experience in Technical Support
David Ward has a diverse background in technical support roles. He worked at Dow Jones Telerate as a Principal Systems Engineer from 1993 to 1997, and prior to that, he was a Field Service Engineer at Telerate from 1991 to 1993. His experience also includes positions at Tullett Prebon as a Market Data Support Engineer and Bridge Information Systems as a Second Line Support Engineer.
Educational Background
David Ward studied at Bower Park School and later attended City & East London College. He also completed studies at Paddington College. His educational background has contributed to his technical expertise and career development in the field of technical support and engineering.
Expertise in Market Data Systems
David Ward possesses expertise in Data Access Control System (DACS) and ITRS Geneos. His knowledge in these areas enables him to effectively support and troubleshoot various market data systems, enhancing the operational efficiency of the organizations he has worked for.