Deepak M
About Deepak M
Deepak M is a Senior Application Support Engineer with over 12 years of experience at Thomson Reuters. He specializes in change, problem, and incident management, and has a strong background in systems operations and virtualization technologies.
Current Role at Thomson Reuters
Deepak M serves as a Senior Application Support Engineer at Thomson Reuters, a position he has held since 2012. In this role, he focuses on application support, ensuring the stability and performance of critical systems. His responsibilities include managing incidents, problems, and changes within the application environment. With over a decade of experience at Thomson Reuters, he has developed a deep understanding of the company's systems and processes.
Previous Experience at Thomson Reuters
Before his current role, Deepak M worked at Thomson Reuters as a Senior System Engineer from 2010 to 2012. During this time, he contributed to system operations and support, enhancing the efficiency of IT services. His experience at Thomson Reuters provided him with valuable insights into system management and operational best practices.
Career Background in IT Support
Deepak M has a diverse background in IT support, having worked in various roles across multiple organizations. He began his career at Macmillan Publishers India Ltd. as a System Operator from 2003 to 2006. He then transitioned to CMS Computers Limited as a Senior Support Engineer from 2006 to 2007. Following this, he worked at ING Vysya Life Insurance as an Executive in IT Operations from 2007 to 2010. This varied experience has equipped him with a comprehensive skill set in systems operations and support.
Education and Expertise
Deepak M holds a Bachelor of Commerce (B.Com.) degree in E-Commerce/Electronic Commerce from Kuvempu Vishwavidyanilaya, which he completed from 1999 to 2002. His educational background complements his professional experience, particularly in the areas of change, problem, and incident management. He possesses expertise in managing Windows Servers at both L2 and L3 levels, as well as skills in virtualization technologies and clustering.
Skills in Systems Management
Deepak M specializes in various aspects of systems management, including patch management and systems operations. His technical skills encompass virtualization technologies, which are essential for modern IT infrastructure. He has a strong focus on change, problem, and incident management, ensuring that systems operate smoothly and efficiently.