Delphine Aubourg
About Delphine Aubourg
Delphine Aubourg serves as the Vice President of Sales & Customer Success at Thomson Reuters, where she has driven significant revenue growth and built successful customer success teams across multiple countries. With extensive experience in marketing and brand management from companies like 3M and Best Buy, she holds a Bachelor's degree in International Relations and an MBA in Marketing.
Current Role at Thomson Reuters
Delphine Aubourg serves as the Vice President of Sales & Customer Success at Thomson Reuters, a position she has held since 2022. In this role, she focuses on driving revenue growth and enhancing customer satisfaction. Her leadership includes building Customer Success teams across the US, India, and Mexico, with an emphasis on key performance indicators such as net revenue retention. She has also led the coaching and training of a sales team to expand their product offerings to include software, which aims to enhance customer value.
Previous Experience at Thomson Reuters
Prior to her current role, Delphine Aubourg held several positions at Thomson Reuters. She served as the Director of Revenue Management & Marketing from 2016 to 2018 and as the Senior Director of Revenue Management & Marketing Strategy for a brief period in 2017. Additionally, she worked in Digital Transformation, Sales & Retention from 2018 to 2021. Her tenure in these roles contributed to her expertise in revenue management and marketing strategies within the organization.
Career Background at Best Buy
Delphine Aubourg has extensive experience at Best Buy, where she held multiple marketing roles from 2006 to 2013. She worked as a Marketing Manager for Home Theater, Senior Brand Manager for Geek Squad, and Senior Marketing Manager for the Reward Zone Loyalty Program and Private Label. Her responsibilities included developing marketing strategies and managing brand initiatives, which contributed to her understanding of customer engagement and loyalty programs.
Experience at 3M
Delphine Aubourg began her career at 3M, where she worked in various marketing roles from 2000 to 2006. She served as a Marketing Supervisor, Brand Manager, and was involved in new product development for Scotch-Brite. Her experience at 3M provided her with a solid foundation in brand management and product marketing, which she has applied throughout her career.
Education and Expertise
Delphine Aubourg holds a Bachelor of Arts in International Relations from Connecticut College and a Master of Business Administration with a concentration in Marketing from the Weatherhead School of Management at Case Western Reserve University. Her educational background supports her expertise in marketing strategies and customer success initiatives, which she has applied in her various leadership roles.