Derrick Ward
About Derrick Ward
Derrick Ward is a Customer Support Specialist based in Dallas, Texas, with aspirations to transition into the IT industry. He has experience in sales and customer service, having worked for companies such as CMD Group LLC and Thomson Reuters.
Work at Thomson Reuters
Derrick Ward has been employed at Thomson Reuters as a Customer Support Specialist since 2021. In this role, he provides assistance and support to clients, ensuring they have a positive experience with the company's products and services. His responsibilities include addressing customer inquiries, troubleshooting issues, and facilitating solutions to enhance user satisfaction.
Previous Experience in Sales and Collections
Prior to his current position, Derrick Ward worked at CMD Group LLC as an Inside Sales Executive from 2014 to 2017. He was based in Norcross, Georgia, where he developed skills in sales and customer engagement. Additionally, he held a position at Santander Consumer USA as a Late Stage Collections Specialist from 2020 to 2021, where he managed accounts and facilitated collections processes. He also worked briefly at RoundPoint Mortgage Servicing Corporation as a Loan Servicing Specialist in 2020.
Education and Expertise
Derrick Ward is actively pursuing CompTIA A+ certification to enhance his skills in information technology. He is also training for the Cisco Certified Network Associate (CCNA) certification, which will further his knowledge and expertise in networking. These certifications are part of his strategy to transition into the IT industry.
Background
Derrick Ward is based in Dallas, Texas. He has a diverse professional background that includes roles in customer support, sales, and collections. His experience spans various industries, providing him with a broad skill set that he aims to leverage in the IT sector.