Desirée Dzikowski
About Desirée Dzikowski
Desirée Dzikowski is a Principal Customer Technologist at Thomson Reuters, where she has worked since 2021. She has a diverse background in technical roles and customer support, with previous positions at companies such as Dovetail Insurance and LendingTree.
Current Role as Principal Customer Technologist
Desirée Dzikowski currently holds the position of Principal Customer Technologist at Thomson Reuters, a role she has occupied since 2021. In this capacity, she supports global trade operations for clients utilizing ONESOURCE Global Trade, powered by Integration Point. Dzikowski leads the analysis and design of complex solutions, translating both technical and business requirements into actionable plans. She also serves as a point of escalation for technical issues, providing guidance to less experienced analysts and producing technical documentation and reports for various projects.
Previous Experience at Thomson Reuters
Before her current role, Desirée Dzikowski worked at Thomson Reuters as a Senior Application Engineer from 2018 to 2021. During her tenure, she was based in the Charlotte, North Carolina area. In this position, she focused on application engineering tasks and contributed to the development and support of various technical solutions.
Educational Background
Desirée Dzikowski studied at the University of South Carolina-Columbia, where she earned a Bachelor of Science (BS) degree in Integrated Information Technology from 2012 to 2014. Prior to this, she attended Midlands Technical College, completing a program in General Studies from 2010 to 2012.
Diverse Work History
Dzikowski has a diverse work history that includes various roles in different sectors. She worked as a Support Manager at Dovetail Insurance from 2014 to 2016 and as a Partner Integration Analyst at LendingTree from 2016 to 2018. Earlier in her career, she held sales associate positions at Arden B., White House | Black Market, and Journeys, as well as a part-time sales manager role at Luxottica Retail.
Technical Skills and Contributions
In her professional roles, Desirée Dzikowski has demonstrated strong technical skills. She produces technical documentation, including product overviews and troubleshooting guides, to assist team members. Dzikowski provides high-level troubleshooting on technical issues, aiming to reduce incident occurrences and improve resolution times. Her experience includes serving as an Information Technology Technician for the City of Lancaster, SC, where she further developed her technical expertise.