Diana Cecilia Valdez
About Diana Cecilia Valdez
Diana Cecilia Valdez is a Senior Content Analyst at Refinitiv, where she has worked since 2002. She specializes in the validation process and client queries related to mutual fund holdings.
Work at Refinitiv
Diana Cecilia Valdez has been employed at Refinitiv since 2002, where she currently holds the position of Senior Content Analyst – Service & Quality. Over her 22-year tenure, she has contributed significantly to the validation process within her team. Her role involves ensuring the accuracy and quality of content related to financial services, particularly in the area of mutual fund holdings. Valdez's experience at Refinitiv has positioned her as a knowledgeable resource for handling client queries and enhancing service delivery.
Education and Expertise
Diana Cecilia Valdez studied at the Polytechnic University of the Philippines, where she pursued a degree in Computer Management. She completed her studies from 1981 to 1985, earning a Bachelor of Computer Data Processing Management (BCDPM). This educational background has equipped her with the technical skills necessary for her roles in data analysis and content management within the financial services sector.
Background
Before joining Refinitiv, Diana Cecilia Valdez worked as a Data Encoder at Computersh from 2002 to 2006. This early experience in data handling laid the foundation for her analytical skills and attention to detail, which she has further developed throughout her career. Her transition from data encoding to a senior analyst role reflects her growth and adaptability in the field of content analysis.
Client Query Management
In her current role at Refinitiv, Diana Cecilia Valdez is actively involved in managing client queries, particularly those related to mutual fund holdings. Her responsibilities include addressing client inquiries and providing accurate information to enhance customer satisfaction. This aspect of her role highlights her commitment to client service and her expertise in financial content.