Diane Claeys
About Diane Claeys
Diane Claeys serves as the Product Training Lead at Thomson Reuters, where she has worked since 2015. With a background in Health Education from Eastern Illinois University, she specializes in developing and delivering training for various Thomson Reuters products.
Work at Thomson Reuters
Diane Claeys has held multiple roles at Thomson Reuters since 2012. She currently serves as the Product Training Lead, a position she has held since 2015. In this role, she develops and delivers training for various Thomson Reuters products, including Checkpoint, Checkpoint Tools, and Smart Practice Aids. Prior to her current role, she worked as a Product Trainer for two years and as the Lead Client Service Manager for 13 years, from 1998 to 2011. Additionally, she has been the Lead for Customer Engagement & Training since 2014.
Education and Expertise
Diane Claeys studied at Eastern Illinois University from 1974 to 1978, where she achieved a Bachelor's degree in Health Education. This educational background supports her expertise in training and development, particularly in the context of product training within the legal and financial sectors.
Background
Diane Claeys has over 20 years of experience in various roles at Thomson Reuters. Her career began in client service management before transitioning to training and development. Her extensive experience in customer engagement and training has equipped her with the skills necessary to effectively deliver training across multiple formats, including onsite sessions, live webinars, recorded webinars, and short videos.
Training Delivery Methods
In her role as Product Training Lead, Diane Claeys utilizes a variety of delivery formats to provide training. These formats include onsite sessions, live webinars, recorded webinars, and short videos. This diverse approach allows her to cater to different learning styles and ensures that users can access training materials in a way that suits their needs.