Ekaterina Zhukova
About Ekaterina Zhukova
Ekaterina Zhukova is a Media Account Manager at Thomson Reuters, where she develops account strategies to enhance customer satisfaction and drive revenue growth. With a background in media sales and support, she has worked with the company since 2010 and holds a Bachelor's degree in Management from the Russian University of Economics.
Current Role at Thomson Reuters
Ekaterina Zhukova currently serves as a Media Account Manager at Thomson Reuters. In this role, she develops and implements account strategies aimed at ensuring customer satisfaction and driving revenue growth. She coordinates the implementation of the company's strategy at the account level and acts as a single point of contact for clients, providing an escalation path for service issues. Her experience in this position spans eight years, during which she has focused on enhancing client relationships and optimizing account performance.
Previous Experience at Thomson Reuters
Prior to her current role, Ekaterina Zhukova held several positions at Thomson Reuters. She worked as a Media Sales Assistant from 2010 to 2014, where she supported sales initiatives and client interactions. Following this, she served as a Media Sales & Support Executive from 2014 to 2016, further developing her skills in client management and sales support. Her tenure at Thomson Reuters has provided her with a comprehensive understanding of the media sector and client needs.
Education and Expertise
Ekaterina Zhukova earned her Bachelor's degree in Management from the Russian University of Economics named after G.V. Plekhanov. She studied there from 2005 to 2010, acquiring foundational knowledge in management principles and practices. This educational background supports her expertise in account management and strategic planning in her current role.
Client Relationship Management
In her role as Media Account Manager, Ekaterina Zhukova acts as a single point of contact for clients. She is responsible for managing client relationships and ensuring that service issues are addressed efficiently. Her approach includes gathering intelligence on competitor activity and providing feedback to the marketing team, which helps in refining strategies and enhancing service delivery.