Elena Bennett
About Elena Bennett
Elena Bennett is a Lead Technical Specialist with extensive experience in customer operations and project management, currently working at Thomson Reuters since 2015. She has a strong educational background with an MBA from Long Island University and a Bachelor's degree in Mathematics and Computer Science from the University of Kent.
Work at Thomson Reuters
Elena Bennett has held the position of Lead Technical Specialist at Thomson Reuters since 2015. In this role, she has been responsible for overseeing technical projects and ensuring the delivery of high-quality solutions. Prior to this position, she worked as a Technical Project Manager at Thomson Reuters from 2006 to 2015, where she managed various technical initiatives. Her extensive experience at Thomson Reuters spans over nine years, contributing to the company's operational efficiency and customer satisfaction.
Current Role at Refinitiv
Since 2018, Elena Bennett has served as Program Manager in Customer Operations PMO at Refinitiv in London, England. In this capacity, she coordinates cross-functional teams to enhance customer support processes. Her leadership has led to significant improvements in operational metrics, including a notable reduction in response times. This role complements her technical expertise and her focus on customer engagement.
Education and Expertise
Elena Bennett earned her Master of Business Administration from Long Island University, where she studied from 1993 to 1995. She also holds a Bachelor of Science in Mathematics and Computer Science from the University of Kent, completed between 1989 and 1992. Her educational background provides a strong foundation for her roles in technical project management and customer operations.
Achievements in Customer Operations
Elena Bennett has implemented several initiatives that have positively impacted customer operations. She coordinated a cross-functional team that streamlined the customer support process, achieving a 20% reduction in response time. Additionally, she developed a training program for new hires that reduced onboarding time by 30%. Her efforts also included the implementation of a customer feedback system, which improved customer satisfaction scores by 15% within the first year.
Professional Involvement and Mentorship
Elena Bennett actively participates in professional development and mentorship initiatives. She presented at the International Customer Support Conference in 2022, discussing 'Innovative Approaches to Customer Engagement.' Additionally, she volunteers as a mentor for the Women in Tech initiative, supporting the career development of young female professionals in the technology sector.