Emma Jourdan
About Emma Jourdan
Emma Jourdan is a Customer Education & E-Learning Specialist at Thomson Reuters, where she has worked since 2012. She has a background in customer training and project management, with previous roles at Prous Science and a solid educational foundation from Royal Holloway, University of London and Université Paris Nanterre.
Work at Thomson Reuters
Emma Jourdan has been employed at Thomson Reuters since 2012, serving as a Customer Education & e-Learning Specialist. In this role, she is responsible for developing and delivering educational content and training programs for customers. Her tenure at Thomson Reuters spans over 12 years, during which she has contributed to enhancing customer engagement and knowledge in Barcelona and surrounding areas.
Previous Experience in Customer Training
Prior to her current position, Emma Jourdan worked at Thomson Reuters as a Customer Trainer in the Life Sciences sector from 2009 to 2012. In this capacity, she focused on training customers on various products and services, ensuring they effectively utilized the resources available to them. This role built on her expertise in customer education and support.
Early Career at Prous Science
Emma Jourdan's career began at Prous Science, where she held multiple roles. She served as a Project Manager for six months in 2006, followed by a year in Customer Service from 2007 to 2008. These positions provided her with foundational experience in project management and customer relations, which she later applied in her roles at Thomson Reuters.
Education and Expertise
Emma Jourdan studied at Royal Holloway, University of London, from 1993 to 1998, where she completed a five-year program. She also attended Université Paris Nanterre, furthering her education. Her academic background supports her expertise in customer education and e-learning, equipping her with the necessary skills to excel in her current role.