Emmanuel Tan
About Emmanuel Tan
Emmanuel Tan is a Customer Support Executive at Thomson Reuters, where he has worked since 2018. He holds a Bachelor's degree in Computer Science and has a background in IT infrastructure and service management.
Work at Thomson Reuters
Emmanuel Tan has been employed at Thomson Reuters as a Customer Support Executive since 2018. In this role, he is responsible for providing assistance and support to clients, ensuring that their inquiries and issues are addressed promptly. His position involves utilizing his technical skills and knowledge of IT service management to enhance customer satisfaction and improve service delivery.
Education and Expertise
Emmanuel Tan holds a Bachelor's degree in Computer Science from the Asian College of Science & Technology, which he completed from 2000 to 2004. He also studied Business Administration at the Polytechnic University of the Philippines for one year in 1998-1999. His educational background provides him with a solid foundation in both technical and business disciplines, contributing to his effectiveness in customer support and IT management.
Background
Emmanuel Tan completed his primary and secondary education at MARIST from 1987 to 1997. Following this, he pursued higher education in computer science and business administration. Before joining Thomson Reuters, he worked at Atos as a Service Desk Analyst Level 2 from 2010 to 2017, where he gained valuable experience in IT support and service management.
Technical Skills and IT Expertise
Emmanuel Tan possesses strong technical skills in managing Active Directory and Windows Server, which are essential for IT infrastructure management. His expertise in ITIL and IT Service Management indicates a comprehensive understanding of processes that improve IT services. Additionally, he has experience in outsourcing, which involves collaborating with external service providers to optimize business operations.