Eric Dziedzic
About Eric Dziedzic
Eric Dziedzic is a Team Leader at Thomson Reuters, where he has worked since 2017, focusing on reducing software inefficiencies and enhancing productivity. He has a background in technical support and has served in the United States Air Force for 20 years.
Work at Thomson Reuters
Eric Dziedzic has been a Team Leader at Thomson Reuters since 2017, contributing to the reduction of software inefficiencies that impact productivity. He leads Command Center Operations, ensuring effective coverage for customer support, escalations, scheduling, and collaboration. Prior to his current role, he served as a Technical Support Specialist from 2013 to 2017 and as a Product Support Intern for four months in 2012. In his current position, he conducts workshops for new hires and interns, focusing on productivity metrics and guidelines.
Education and Expertise
Eric Dziedzic holds an Associate's degree in Criminal Justice from the Community College of the Air Force - Air University. He furthered his education at Eastern Michigan University, where he earned a Bachelor's degree in Network and System Administration/Administrator from 2008 to 2013. His educational background supports his expertise in software and systems management, as well as his leadership in team operations.
Background
Before joining Thomson Reuters, Eric Dziedzic served in the United States Air Force as a Security Forces Supervisor for 20 years, from 1986 to 2006, in the Richland/Kennewick/Pasco, Washington area. His military experience provided him with skills in leadership and operational management, which he has applied in his subsequent roles in the technology sector.
Achievements
In his role at Thomson Reuters, Eric Dziedzic has collaborated with the Quality team to enhance QA assessment documents, focusing on performance evaluation to ensure customer success. He also mentors and advises talent within User Services, aligning agent skills with project requirements to optimize team performance.