Eric Ramos
About Eric Ramos
Eric Ramos is a Real Time Analyst with extensive experience in technical support and customer service. He has worked for several companies, including [24]7 and Convergys, and holds a Bachelor of Science degree in Computer Science from Pamantasan ng Lungsod ng Maynila.
Current Role at Thomson Reuters
Eric Ramos currently serves as a Real Time Analyst at Thomson Reuters, a position he has held since 2021. In this role, he is responsible for monitoring real-time data and providing insights to support decision-making processes. His work contributes to the efficiency and effectiveness of operations within the organization.
Previous Experience at [24]7
Prior to joining Thomson Reuters, Eric Ramos worked at [24]7 for a total of seven years in various roles. He began as a Customer Service Representative from 2007 to 2008, then transitioned to a Technical Support Representative from 2008 to 2014. He later returned to [24]7 as a Real Time Analyst from 2014 to 2021, where he developed expertise in real-time data analysis and operational support.
Experience at Convergys
Before his tenure at [24]7, Eric Ramos worked at Convergys as a Technical Support Representative from 2004 to 2007. His responsibilities included assisting customers with technical issues and providing solutions to enhance customer satisfaction. This role contributed to his foundational skills in customer service and technical support.
Educational Background in Computer Science
Eric Ramos earned a Bachelor of Science in Computer Science from Pamantasan ng Lungsod ng Maynila, completing his studies from 2000 to 2004. His education provided him with a solid foundation in computer science principles, which he has applied throughout his career in technical support and real-time analysis.