Eric Velasco
About Eric Velasco
Eric Velasco is a Customer Support Executive at Thomson Reuters in Toronto, Ontario, Canada, where he has worked since 2016. He has a background in customer support and training, with previous roles at One Contact Center, Sykes Asia Inc., and Sykes Marketing Services.
Work at Thomson Reuters
Eric Velasco has been employed at Thomson Reuters as a Customer Support Executive since 2016. He has accumulated eight years of experience in this role while based in Toronto, Ontario, Canada. His responsibilities include providing customer support and ensuring client satisfaction with Thomson Reuters' products and services.
Previous Employment Experience
Prior to his current role, Eric Velasco worked at One Contact Center as a Fulfillment Assistant Officer from 2006 to 2010 in Van Nuys, California, United States. He also held positions at Sykes Asia Inc. as a Product Trainer from 2013 to 2016 and at Sykes Marketing Services, Inc. as a Retention Agent from 2010 to 2013. These roles contributed to his expertise in customer service and support.
Education and Expertise
Eric Velasco studied at the Polytechnic University of the Philippines, where he earned a Bachelor's degree in Travel Services Management, Tourism from 1999 to 2003. His educational background has provided him with foundational knowledge relevant to customer service and support roles.
Career Timeline
Eric Velasco's career spans multiple roles in customer service and support, beginning with his position at One Contact Center from 2006 to 2010. He then transitioned to Sykes Marketing Services, Inc. and Sykes Asia Inc. before joining Thomson Reuters in 2016. His career reflects a steady progression in the customer support field.