Erica Correa
About Erica Correa
Erica Correa is an Enterprise Client Service Manager at Thomson Reuters, where she has worked since 2014. She specializes in managing large enterprise accounts in the tax and accounting sector and demonstrates strong communication and conflict resolution skills.
Work at Thomson Reuters
Erica Correa serves as an Enterprise Client Service Manager at Thomson Reuters, a position she has held since 2014. Based in Toronto, Ontario, Canada, she manages large enterprise accounts, specifically within the tax and accounting sector. Her role involves facilitating meetings to communicate product updates and changes, which highlights her strong communication skills. Erica is responsible for handling escalated customer calls, showcasing her expertise in conflict resolution. Additionally, she directly contacts customers to gather detailed feedback on customer excellence surveys, reflecting her commitment to customer satisfaction.
Education and Expertise
Erica Correa attended Central Michigan University from 2005 to 2011, where she studied Education for six years. This educational background has contributed to her skill set in communication and customer service. Her expertise is evident in her ability to manage large enterprise accounts and resolve conflicts effectively in her current role at Thomson Reuters.
Background
Erica Correa has a background in education, which she pursued at Central Michigan University. Her transition into the corporate sector began with her role at Thomson Reuters, where she has accumulated significant experience over the past decade. Her work primarily focuses on the tax and accounting sector, allowing her to develop specialized knowledge in this area.
Achievements
In her role at Thomson Reuters, Erica Correa has demonstrated a commitment to customer satisfaction through various initiatives. She actively gathers feedback from customers via excellence surveys, which informs service improvements. Additionally, she provides peer-to-peer feedback within the Customer Service team, contributing to team development and support.