Erique Truong
About Erique Truong
Erique Truong is a Support Analyst at Thomson Reuters in Melbourne, Australia, where he has worked since 2017. He holds a Master of Commerce from The University of Queensland and has experience in various roles, including graduate accountant and orientation facilitator.
Work at Thomson Reuters
Erique Truong has been employed at Thomson Reuters as a Support Analyst since 2017. In this role, he has contributed to various projects that enhance client support and operational efficiency. His responsibilities include creating SQL queries to extract adviser-client data for targeted marketing promotions, which resulted in a reusable script for future requests. Additionally, he has researched and analyzed the Australian Taxation Office's depreciation formula to ensure accurate application functioning, enabling clients to submit correct depreciation data.
Education and Expertise
Erique Truong holds a Master of Commerce in Professional Accounting from The University of Queensland, where he studied from 2014 to 2015. He also earned a Dual Degree in Business and Games and Interactive Entertainment from Queensland University of Technology, completing his studies from 2009 to 2012. His educational background provides him with a strong foundation in accounting and business principles, complemented by expertise in interactive entertainment.
Background
Before joining Thomson Reuters, Erique gained diverse work experience. He worked as a Graduate Accountant at Etax Accountants for four months in 2016 and completed a three-month work experience at Endeavour Foundation in 2015. Additionally, he served as an Orientation Facilitator at Queensland University of Technology from 2010 to 2012, where he engaged with new students and assisted in their transition to university life.
Achievements
Erique Truong has made significant contributions to his team at Thomson Reuters. He developed a centralized knowledge base by analyzing historical cases in Salesforce and updating Confluence, which improved team productivity and reduced workload. He has also designed and led multi-week training sessions for new team members and conducted product training for new customers. His contributions to the online knowledge base have earned him recognition as the top knowledge materials contributor by both his team and managers.