Erwin O.
About Erwin O.
Erwin O. is a Customer Success Executive at Thomson Reuters in Mexico City, Mexico, with a background in customer success and account management across various companies since 2014. He has extensive experience with Japanese, Chinese, and American firms, and he specializes in developing tailored Customer Success Plans to enhance client experiences.
Work at Thomson Reuters
Erwin O. has been employed at Thomson Reuters as a Customer Success Executive since 2022, contributing to the company's operations in Mexico City, Mexico. In this role, he develops Customer Success Plans (CSP) tailored for clients, aiming to enhance their experience with Checkpoint Edge. He previously held the position of Associate Customer Success Executive at Thomson Reuters for three months in 2022, also in Mexico City.
Previous Employment Experience
Before joining Thomson Reuters, Erwin O. worked at China National Postal and Telecommunications Appliances Corporation as a Key Account Manager for seven months in 2021. He also served as an Inside Sales Specialist at PartRunner from 2021 to 2022. His earlier roles include Senior Analyst at AT&T, Customer Care Professional at American Express, and Order Administrator at Zebra Technologies, showcasing a diverse background in customer service and sales.
Education and Expertise
Erwin O. earned a Bachelor's Degree in Business Administration with a Minor in International Business from Immaculata University, where he studied from 2009 to 2014. His education has provided him with a solid foundation in business principles, which he applies in his current role. He possesses extensive experience working with Japanese, Chinese, and American firms, giving him a deep understanding of these business cultures.
Skills and Professional Attributes
Erwin O. is known for his strong work ethic, characterized by punctuality, honesty, and reliability. He maintains a courteous demeanor in all professional interactions. His role involves advising clients on the functionalities and tools of Checkpoint Edge, contributing to customer retention strategies. His insights into American and Mexican business cultures further enhance his effectiveness in customer success initiatives.
Internship and Early Career
Erwin O. began his professional journey with an internship as an Administrative Services Intern at Immaculata University in 2014. He also held various administrative roles, including Librarian Assistant at Immaculata University and Administrative Assistant at Calpis USA. These early experiences laid the groundwork for his career in customer service and support.