Eugene Torres
About Eugene Torres
Eugene Torres is a Manager at Thomson Reuters, where he has worked since 2014. He has a background in client service and project management, with previous roles at Sitel, JPMorgan Chase & Co., and Sykes.
Work at Thomson Reuters
Eugene Torres has been employed at Thomson Reuters as a Manager since 2014. In this role, he oversees the Legal Business Unit, where he focuses on collaboration with stakeholders and global counterparts. His responsibilities include managing site strategies that involve project management, business opportunities, employee engagement, and retention. He plays a key role in hiring, conducting performance reviews, and facilitating the development process for team members.
Previous Experience at JPMorgan Chase & Co.
Prior to his current position, Eugene Torres worked at JPMorgan Chase & Co. as a Client Service Manager from 2009 to 2014. During his five years in this role, he was responsible for managing client relationships and ensuring high levels of service delivery. His experience at JPMorgan Chase & Co. contributed to his expertise in client management and service operations.
Career at Sykes and Sitel
Eugene Torres began his career at Sitel, where he worked as a Customer Service Representative for seven months in Miami, Florida, from 2005 to 2006. He then transitioned to Sykes, serving as a Team Lead from 2006 to 2009 in Tampa, Florida. These early positions provided him with foundational experience in customer service and team leadership, which he built upon in subsequent roles.
Education and Expertise
Eugene Torres studied at Rizal Technological University, where he earned a Bachelor of Science degree in Accountancy from 2000 to 2005. His educational background in accountancy supports his analytical skills and understanding of financial operations, which are beneficial in his managerial roles.
Management and Performance Improvement
In his current role, Eugene Torres is responsible for selecting, developing, and evaluating personnel to ensure efficient operations within the Legal Business Unit. He collaborates with other departments to create programs aimed at improving performance. Additionally, he ensures continuous improvement in quality metrics and team performance levels, and may provide quality analysis and reporting to assist leadership in understanding performance drivers and critical issues affecting service delivery.