Evangely Frias
About Evangely Frias
Evangely Frias is a Helpdesk Analyst at Thomson Reuters in Toronto, Ontario, Canada, where she has worked since 2014. She previously served as an Escalations Specialist at Harte Hanks from 2012 to 2014 and holds a Bachelor's degree in Psychology from the University of Makati.
Work at Thomson Reuters
Evangely Frias has been employed at Thomson Reuters as a Helpdesk Analyst since 2014. Over the course of ten years, she has developed expertise in providing technical support and troubleshooting assistance to users. Her role involves addressing various IT-related inquiries and ensuring smooth operation of systems within the organization. Based in Toronto, Ontario, Canada, she contributes to the company's commitment to delivering high-quality service and support.
Previous Experience at Harte Hanks
Before joining Thomson Reuters, Evangely Frias worked at Harte Hanks as an Escalations Specialist from 2012 to 2014. During her two-year tenure in San Antonio, Texas, United States, she was responsible for managing escalated customer issues and providing effective resolutions. This role helped her gain valuable experience in customer service and technical support, which she later applied in her current position.
Education and Expertise
Evangely Frias earned her Bachelor's degree in Psychology from the University of Makati, where she studied from 2007 to 2011. Her educational background has equipped her with skills in understanding user behavior and communication, which are essential in her role as a Helpdesk Analyst. This foundation in psychology supports her ability to effectively assist users and address their needs.