Faseeha Firdouz
About Faseeha Firdouz
Faseeha Firdouz is a Senior Order Management Specialist at Thomson Reuters in Bangalore Urban, Karnataka, India, where she has worked since 2021. She manages customer inquiries, amends invoices, leads initiatives for customer requests, and analyzes metrics to improve systems and procedures.
Work at Thomson Reuters
Faseeha Firdouz has been employed at Thomson Reuters as a Senior Order Management Specialist since 2021. In this role, she manages inbound customer calls, addressing queries related to products, services, claims, subscriptions, and accounts receivable. She is also responsible for amending invoice copies, which includes updating purchase order numbers, billing and shipping addresses, subscription periods, and payment addresses. Faseeha leads ad hoc initiatives with relevant groups to ensure the successful implementation of customer requests and evaluates weekly metrics to analyze continuous improvement projects.
Previous Experience at Thomson Reuters
Prior to her current position, Faseeha Firdouz worked at Thomson Reuters as an Order Management Specialist from 2016 to 2021. During her five years in this role, she developed her expertise in order management processes and customer service. Her responsibilities included handling customer inquiries and managing order-related tasks, which laid the foundation for her current position.
Education and Expertise
Faseeha Firdouz holds a Bachelor of Pharmacy (BPharm) degree from the Nizam Institute of Pharmacy, where she studied from 2005 to 2009. Her educational background in pharmacy provides her with a solid understanding of the pharmaceutical industry, which complements her role in order management. She is well-versed in using SAP CRM and Salesforce, which are essential tools for managing order processes effectively.
Responsibilities and Skills
In her current role, Faseeha is responsible for spotting trends and making recommendations to enhance systems and procedures. She prepares reports for all requests and analyzes continuous improvement projects. Her ability to send bulk invoice copies to trade customers demonstrates her proficiency in managing large volumes of order-related documentation.