Ferdinand Soriano
About Ferdinand Soriano
Ferdinand Soriano is a Customer Technical Support Consultant at Thomson Reuters, where he has worked since 2010. He holds a Bachelor of Science in Computer Science from the University of the Cordilleras and an AB in Socio-Psychology from the University of the Philippines.
Work at Thomson Reuters
Ferdinand Soriano has been employed at Thomson Reuters as a Customer Technical Support Consultant since 2010. In this role, he provides technical support and assistance to customers, ensuring they effectively utilize the company's products and services. His tenure at Thomson Reuters spans over 14 years, during which he has developed expertise in customer service and technical problem-solving.
Education and Expertise
Ferdinand Soriano completed his education at two institutions. He studied at the University of the Philippines, where he earned an AB in Socio-Psychology from 1998 to 2000. He then attended the University of the Cordilleras, obtaining a Bachelor of Science in Computer Science from 2002 to 2006. This educational background provides him with a solid foundation in both social sciences and technical fields.
Background
Before joining Thomson Reuters, Ferdinand Soriano worked at Sitel as a Subject Matter Expert from 2007 to 2010. In this position, he contributed to the training and development of staff, sharing his knowledge and expertise in customer support. His experience at Sitel helped him build a strong skill set in technical support and customer relations.
Career Progression
Ferdinand Soriano has demonstrated a consistent career progression in the field of customer support and technical assistance. Starting as a Subject Matter Expert at Sitel, he transitioned to a Customer Technical Support Consultant role at Thomson Reuters, where he has continued to grow professionally for over a decade. His career reflects a commitment to enhancing customer experiences through technical support.