Fernando Felippe Dos Santos
About Fernando Felippe Dos Santos
Fernando Felippe Dos Santos is a Support Analyst at Thomson Reuters in São Paulo, Brazil, where he has worked since 2015. He holds a Bachelor's degree in Administration with a focus on Foreign Trade and a specialization in Strategic Business Management.
Work at Thomson Reuters
Fernando Felippe Dos Santos has been employed at Thomson Reuters as a Support Analyst since 2015. He has accumulated nine years of experience in this role, working in the São Paulo e Região area of Brazil. His responsibilities include handling customer incidents through various channels such as telephone, web, and email. He is tasked with specifying system problems and effectively communicating solutions to clients, ensuring a smooth customer experience.
Education and Expertise
Fernando completed his Pós-graduação Lato Sensu - Especialização in Gestão estratégica de negócios at Universidade Presbiteriana Mackenzie from 2021 to 2022. He also holds a Bacharelado em Administração with a focus on Comércio exterior, which he obtained from Universidade São Judas Tadeu between 2012 and 2015. His educational background supports his expertise in analyzing foreign trade legislation, which is a key aspect of his role as a Support Analyst.
Technical Skills
In his position, Fernando utilizes MSSQL and PL-SQL for system analysis tasks. These technical skills enable him to effectively analyze and resolve system-related issues. His proficiency in these programming languages is essential for specifying system problems and providing accurate solutions to clients.
Customer Support Responsibilities
Fernando is responsible for managing customer incidents and ensuring that clients receive timely assistance. He communicates application instructions for system corrections to customers, facilitating the resolution of issues. His role requires a strong focus on customer service and effective communication to maintain client satisfaction.