Galia Varadzhakova
About Galia Varadzhakova
Galia Varadzhakova is a Client Success Manager with extensive experience in client engagement and relationship management. She holds degrees in Business and International Finance from Columbia University and Economics from Mount Holyoke College, and has worked with notable companies including Thomson Financial and Dow Jones.
Work at Thomson Reuters
Galia Varadzhakova has held the position of Client Success Manager at Thomson Reuters since 2014. In this role, she manages a revenue book of $35 million in assets under management. She focuses on customer satisfaction, aiming for 100% client loyalty and revenue retention. Varadzhakova partners with internal stakeholders to identify new product needs and recommends solutions adoption strategies. Prior to her current role, she served as Major Accounts Relationship Manager from 2008 to 2014, where she developed strategies to enhance customer engagement.
Education and Expertise
Galia Varadzhakova studied at Columbia University in the City of New York, earning a degree in Business with a focus on International Finance from 1994 to 1996. She also holds a Master of Arts in Economics from Mount Holyoke College, which she completed from 1992 to 1994. Additionally, she earned a Bachelor of Arts in Economics from the same institution. Her educational background provides her with a strong foundation in finance and economics, which she applies in her professional roles.
Background
Galia Varadzhakova has extensive experience in client relationship management, particularly in the financial services sector. She began her career at Thomson Financial, where she worked as a Relationship Manager for Datastream and Datafeeds from 2000 to 2004, and later as a Relationship Manager for Global Accounts from 2004 to 2008. After her tenure at Thomson Reuters, she transitioned to her current role at Dow Jones as Client Engagement Manager in 2018, where she continues to leverage her expertise in client success.
Achievements
Throughout her career, Galia Varadzhakova has championed customer satisfaction and developed consultative guidance on best practices to foster customer loyalty. She has designed strategies and implemented initiatives focused on competitive displacement and revenue retention. Her efforts have contributed to achieving high levels of client loyalty and satisfaction across her roles in various organizations.