Ganesh Raghunathan
About Ganesh Raghunathan
Ganesh Raghunathan is a Senior Program Manager at Thomson Reuters, specializing in Global Operations Center Transformation and Enterprise Business Systems. He has extensive experience in operational excellence and quality management, having held leadership roles in various companies including Standard Chartered and Cognizant Technology Solutions.
Work at Thomson Reuters
Ganesh Raghunathan has served as a Senior Program Manager (MBB) in the Global Ops Center, focusing on Transformation and Enterprise Business Systems since 2011. His role involves overseeing significant programs aimed at enhancing operational efficiency and implementing strategic initiatives within the organization. He has contributed to the development and execution of projects that improve customer experience and operational excellence across global operations.
Previous Experience at Standard Chartered
Prior to his current role, Ganesh worked at Standard Chartered Scope International as Group Sensei and AVP of Operational Excellence from 2004 to 2008. During his tenure, he was involved in driving operational excellence initiatives within the Consumer Banking sector. His work focused on implementing quality improvement strategies and fostering a culture of continuous improvement.
Career at Cognizant Technology Solutions
Ganesh held the position of General Manager - Quality in the Enterprise (F&A) Vertical at Cognizant Technology Solutions from 2008 to 2011. He was responsible for leading quality initiatives and served as the BPO Lean Leader. His efforts contributed to enhancing operational processes and ensuring quality standards across various projects.
Educational Background
Ganesh Raghunathan earned his Master of Engineering (M.E.) in Metallurgy from the Indian Institute of Science (IISc) between 1992 and 1994. He also holds a Bachelor of Engineering (B.E.) in Metallurgy from the University of Madras, where he studied from 1988 to 1992. His educational background has provided him with a strong foundation in engineering principles and quality management.
Achievements in Quality and Operational Excellence
Ganesh has developed a statistical algorithm aimed at price quality assurance and customer retention. He led the establishment of a Quality/Operational Excellence function that included Master Black Belts and Green Belts. His leadership facilitated the deployment of a comprehensive Quality/Operational Excellence strategy across a large global operations footprint, impacting various sectors including manufacturing and finance.