Gary Wilbur
About Gary Wilbur
Gary Wilbur is a Lead Site Reliability Engineer at Thomson Reuters, where he has worked since 2022. He has extensive experience in DevOps and systems support, having previously held various roles at Thomson Reuters and Target over a career spanning more than two decades.
Current Role as Lead Site Reliability Engineer
Gary Wilbur currently serves as the Lead Site Reliability Engineer at Thomson Reuters, a position he has held since 2022 in Eagan, Minnesota. In this role, he is responsible for leading stability in product enhancements and growth, which contributes to an excellent customer experience. He provides 24/7 DevOps integrated systems and application support as part of the Product Engineering team. His responsibilities also include managing projects by collaborating with system architects, infrastructure architects, development, and business teams to analyze and identify application and system requirements.
Previous Experience at Thomson Reuters
Before his current role, Gary Wilbur worked at Thomson Reuters in various capacities. He was a Senior Site Reliability Engineer in Product Engineering from 2018 to 2022, where he acted as a liaison to 1st-3rd Level DevOps, Systems and Development teams, and customers for multiple applications across on-prem, cloud, and hybrid platforms. He also held positions as Technical Lead in Enterprise Data Services and Application Support Engineer in the Platform Group Operations from 2016 to 2018.
Career Background at Target
Gary Wilbur has an extensive background with Target, where he worked for 11 years from 2001 to 2012 in Galesburg, Michigan. His roles included Distributed Technical Operations Technician and Associate Systems Engineer in Deployment Services until 2014. His experience at Target provided him with a solid foundation in technical operations and systems engineering.
Education and Technical Skills
Gary Wilbur studied at Kellogg Community College, where he earned an Associate's Degree in Information Services from 1994 to 1996. His education laid the groundwork for his technical skills, which include creating DataDog monitors and system/application dashboards, supporting AWS infrastructure applications, and writing technical documents such as Runbooks and Work Instructions. He also performs Release Management, deployments, and security patching, ensuring compliance with security and regulatory requirements.
Contributions to System Operations
In his roles, Gary Wilbur has contributed significantly to system operations by representing high-impacting issues with the Global Service Forum. He works closely with Governance Teams to ensure compliance with security and regulatory requirements, and he supports AWS infrastructure applications, including IAM, ECS, EC2, Route53, S3, Dynamo DB, Cloud Watch, Cloud Formation, Lambda, and AWS Code Deploy.