Gaurav Nirmal
About Gaurav Nirmal
Gaurav Nirmal is a Global Process Owner specializing in Service Catalog and Knowledge Management at Thomson Reuters, where he has worked since 2018. He has over 11 years of experience in ITIL-based service delivery and knowledge management, having previously held positions at Microsoft, Epicor Software, and Unisys India.
Current Role at Thomson Reuters
Gaurav Nirmal serves as the Global Process Owner for Service Catalog and Knowledge Management at Thomson Reuters. He has been in this role since 2018, contributing to the organization's operational efficiency in Bengaluru Area, India. His responsibilities include overseeing the service catalog and knowledge management processes, ensuring alignment with organizational goals.
Previous Experience at Microsoft and Epicor Software
Prior to his current position, Gaurav Nirmal worked as a Knowledge Manager at Microsoft from 2013 to 2015 in Bangalore. He then transitioned to Epicor Software, where he held the same role from 2016 to 2018 in Bengaluru Area, India. His experience in these companies has contributed to his expertise in knowledge management.
Experience at Unisys India
Gaurav Nirmal also worked at Unisys India as a Knowledge Manager from 2010 to 2016 in Bangalore. His six years at Unisys provided him with extensive experience in ITIL-based service delivery and knowledge management, further enhancing his professional skill set.
Educational Background
Gaurav Nirmal completed his high school education at Sheshadripuram Boys High School from 1997 to 2000. He later pursued a Bachelor's Degree in Accountancy at SJRC College of Arts Science and Commerce from 2003 to 2006. His foundational education at New Oxford English School spanned from 1988 to 1997.
Certifications and Skills
Gaurav Nirmal is certified in ITIL Foundation and Intermediate Service Operation. He possesses over 11 years of experience in ITIL-based service delivery and knowledge management. His strategic skills include managing large teams and multiple concurrent projects, along with transitioning new and complex solutions and services.